Terms & Conditions

AGREEMENT BETWEEN CUSTOMER AND TRIPNTRAVELS

This website is operated by Tripntravels ( GST NO. 09APPPM2845D1ZO ). This website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms we, us, our, and Holiday Tours refer to Tripntravels. The term you refers to the customer visiting the website and/or booking a reservation through us on this website, or through our customer service agents. This website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the ‘Terms of Use’ or ‘Agreement’). Please read the Terms of Use carefully. By accessing or using this website, booking any travel products or services on this website, or contacting our call centre agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make bookings through this website or our call centre agents. Holiday Tours may at any time change these Terms of Use and your continued use of this website is conditioned upon acceptance of the updated Terms of Use. The Services offered by Tripntravels for holiday tours as defined below can only be used by customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these terms and conditions. The agreement between Customer and Holiday Tours comes into force as soon as Holiday Tours provides written confirmation of a booking to the customer by email. Customers are deemed to have read, understood and accepted the following, should save and/or print a copy of these terms and conditions for future reference when making a booking.

PAYMENTS

For the services contracted, 50% to 70% advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid at least 7 days prior to your date of departure from your country or home. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance.

NAME IN RESERVATIONS

Reservations must be booked in the guest’s name as it is displayed on the any valid id issued by goverment. Name changes are generally not allowed. The guest will be asked for a valid ID at the time of check-in. If the name on the reservations and the passenger’s ID do not match, the guest will be required to make a new reservation.

CONFIRMATIONS

Confirmation of a booking includes the essential elements such as the description of the service booked and the price, which will be sent to the customer by email. If the customer does not receive a confirmation email after 24 hours of placing the booking, he/she should contact the customer support team.

CANCELLATION & AMENDMENT

Cancellation and/or amendment to reservations must be made directly with Tripntravels.

CANCELLATION OF TOUR BY COMPANY

The company reserves the right to cancel the tour due to insufficient passengers or uncontrolled factors that do not allow the conduct of a safe tour or the delivery of services as described in the itinerary, including acts of God, war, transportation or other forms of strike, civil strike, pandemic, endemic and order from the Government of India and/or other countries. The company shall recommend alternative tours preferably to the same destination or other similar tours to you. Should you decide not to accept the alternative tour, the company shall endeavor to refund all monies paid in full, subject at all times to the company’s partner’s refund policy. In the event cancellation is due to insufficient passengers or inability to secure seats or accommodation, the company shall refund the amount you have paid. The company and/or associated agents reserve the right to alter or modify with or without prior notice the itineraries, travel arrangements and hotel accommodation in anyway necessary, or withdraw the services of an accompanying tour manager, due to circumstances over which the operators have no control.

CANCELLATION OF TOUR BY PASSENGER

If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received by Tripntravels. As this incurs administrative cost and retention charges by hotel, taxi and other travel services the cancellation charges will apply on the following scale:

Before booking date	Amount of Cancellation charges
More than 30 Days	Deposit Only
27-14 Days	50% of the Tour Cost
13-07 Days	75% of the Tour Cost
06 Days or less	100% of the Tour Cost ( Non refundable )

LIABILITY

Tripntravels does not own or control hotels, coach, taxi or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.

Where there has been no fault on the part of the company, supplier.
Where the failures in performance of the contract are attributable to the customer.
Where the failures are attributable to a third party not connected with the provision of the holiday and is unforeseeable or unavoidable.
Where the failures are due to unusual and unforeseeable circumstances beyond your control.
Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.

We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.

COMPLAINTS

We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble free vacation but occasionally plans go wrong. Should you have any complaint, please inform your tour manager (at the same time), who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and Tripntravels. Shall be governed by Jurisdiction on India.

PASSPORTS & VISAS

To travel to India from overseas countries except for the citizen of Nepal & Bhutan, one needs a 06 months valid passport and a valid Visa. And processing of Passport and Visa are not included in the tour cost.

EARLY CHECK-IN / LATE CHECKOUT

Please note that standard check-in / Checkout time in most hotels is 12:00 Hrs. (IST). Therefore cost of early check-in or Late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room.

RIGHT TO AMEND THE ITINERARY IF REQUESTED

Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers..

SURCHARGES

The Price of your travel arrangement is subject to surcharges in case of sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, amount exceeding over 2% will be surcharged.

OUR LIABILITY

Tripntravels accepts the liability for those arrangements for your holiday, which are wholly within our control and therefore, accept liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.

Our agency shall, in no circumstances whatsoever be liable to the client or any person travelling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and / or damage or theft howsoever caused;

Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused. Tripntravels are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and sea ports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond our control.

All terms and conditions mentioned above cannot be altered or waived and enquiries pertaining to this document may be made to Tripntravels.